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Shipping policy

Shipping Sale is $5 standard ground shipping on any $35+ purchase per address. The sale does not include coolers or expedited shipping options. Watson's reserves the right to add additional shipping charges for oversized orders.

Our Business, Customer Service, and Shipping Departments are open Monday-Thursday, 8:30-4:30 EST and can be reached at (716)875-6643.ย 

Updated 10/16/2023: Shipments to FL and other states include shipping rates and coolers ($7.95) automatically to comply with our shipping policies. If you have a concern and DO NOT want a cooler, please call us at 1-888-875-6643 and we will provide a refund.

At Watsonโ€™s, we take special care to hand pack all of your items for shipment so that they arrive in the best possible condition. Shipping chocolate and particularly shipping Sponge Candy is at the risk of the customer. Our product is fragile and can melt and Watson's cannot take responsibility for breakage, melted products, or lost packages.

1. It typically will take 2-3 business days to process your order before shipping.ย  Please refer to the map below for typical transit times*.ย Please be advised that holiday time may addย 5-7 business days to processing time before shipments leave our facility.ย 

ย 2. Please contact us if you want to ship to Alaska or Hawaii.

3. We use UPS and USPS primarily for shipping so please refer to the transit map for the delivery estimate once the package leaves our facility. You will receive an email from us when your package ships. UPS may not consider Saturday or Sunday shipping or delivery days. If your package has been sent via UPS, visitย https://www.ups.com/track to locate your package and check delivery times.

4.ย Watsonโ€™s is NOT RESPONSIBLE for lost or stolen packages. If your package is lost or stolen please contactย UPS atย https://www.ups.com/us/en/support/tracking-support.page orย 1-(800) 742-5877.

WARM WEATHER CONSIDERATIONS

Watsonโ€™s Chocolates cannot be held responsible for, nor will we replace, any melted or damaged chocolate due to temperature and/or humidity considerations unless customers purchase a cooler and ice pack, upgrade shipping to Next Day Air Delivery (1-day) AND purchase delivery signature.

1. Shipping within NY is 1-2 days; however, it takes at least 5-6 business days to arrive inย CA.ย ย Our coolers are only helpfulย for 2 transit days.ย Therefore, during the warm months and all-the-time to warm-weather destinations, pleaseย know that we cannot guarantee the safe arrival of our candyย unless you purchase a cooler and ice pack, upgrade your shipping to Overnight Delivery AND Delivery Signature. Please call our Shipping Department for a shipping estimate at 888-875-6643 during business hours.

2. Coolers & ice packs are strongly suggested for all warm-weather areas year-round.ย You may select the cooler option on our Billing &ย Shipping page during checkout.ย During May-October, Watson's may require an additional shipping and handling fee of $7.95 PER cooler and ice. Coolers are mandatory for Florida delivery. You may be automatically charged though we may refund the $7.95 if the weather is cool enough for safe transport.ย 

3. Please track your package for delivery. If it is left outside, on a porch, in the sun, your candy may melt. We strongly suggestย shipping to a location where someone can receive/sign for your package.

4. If you live in a warm-weather area and are shipping in a cooler,ย we typically ship coolers on Mondays.ย  This ensures that the cooler is not left sitting over a weekend.ย  If you have any questions, please call us. This also may be the case for locations that are 4-day shipping zones (west of NE and Texas). Again, we encourage that you add a signature to be sure that your package arrives to you.

RATES AND TRANSIT TIMES

Your expected shipping rate and options will be displayed in the checkout once you enter your shipping address.

Rate name (02/22) Condition Price
Standard $0.00โ€“$24.99 $10.95
Standard $25.00โ€“$39.99 $12.95
Standard $40.00โ€“$64.99 $13.95
Standard $65.00โ€“$79.99 $14.95
Standard $80.00-$99.99 $15.95
Standard $100.00+* $18.95
Standard + Delivery Signature $0.00โ€“$24.99 $19.45
Standard + Delivery Signature $25.00โ€“$39.99 $20.45
Standard + Delivery Signature $40.00โ€“$64.99 $21.45
Standard + Delivery Signature $65.00โ€“$79.99 $22.95
Standard + Delivery Signature $80.00-$99.99 $23.45
Standard + Delivery Signature $100+* $26.45

ย *Watson's reserves the right to increase the price for shipping on larger orders ($200 or more). If this happens, Watson's will call or email you with details and always provide you with a shipping estimate. Watson's also reserves the right to charge for additional coolers ($7.95 each) on large orders.


Rate name (10/22) Condition Price With Cooler
Standard $0.00โ€“$24.99 $10.95 $18.90
Standard $25.00โ€“$49.99 $11.95 $19.90
Standard $50.00โ€“$74.99 $12.95 $20.90
Standard $75.00โ€“$99.99 $13.95 $21.90
Standard $100.00-$124.99 $14.95 $22.90
Standard $125-149.99 $15.95 $23.90
Standard $150-199 $16.95 $24.90
Standard* $200+ $18.95 $26.90
ย  ย 
Standard + Delivery Signature $0.00โ€“$24.99 $16.90 $24.85
Standard + Delivery Signature $25.00โ€“$49.99 $17.90 $25.85
Standard + Delivery Signature $50.00โ€“$74.99 $18.90 $26.85
Standard + Delivery Signature $75.00โ€“$99.99 $19.90 $27.85
Standard + Delivery Signature $100.00-$124.99 $20.90 $28.85
Standard + Delivery Signature $125-149.99 $21.90 $29.85
Standard + Delivery Signature $150-199 $22.90 $30.85
Standard* + Delivery Signature $200+ $24.90 $32.85
2nd Day Express $0.00โ€“$24.99 $19.95 $27.90
2nd Day Express $25.00โ€“$49.99 $25.95 $33.90
2nd Day Express $50.00โ€“$74.99 $31.95 $39.90
2nd Day Express $75.00โ€“$99.99 $37.95 $45.90
2nd Day Express $100.00-$124.99 $43.95 $51.90
2nd Day Express $125-149.99 $49.95 $57.90
2nd Day Express $150-200 $55.95 $63.90
2nd Day Express* $200+ $61.95 $69.90
ย  ย 
2nd Day Express + Delivery Signature $0.00โ€“$24.99 $25.90 $33.85
2nd Day Express + Delivery Signature $25.00โ€“$49.99 $31.90 $39.85
2nd Day Express + Delivery Signature $50.00โ€“$74.99 $37.90 $45.85
2nd Day Express + Delivery Signature $75.00โ€“$99.99 $43.90 $51.85
2nd Day Express + Delivery Signature $100.00-$124.99 $49.90 $57.85
2nd Day Express + Delivery Signature $125-149.99 $55.90 $63.85
2nd Day Express + Delivery Signature $150-200 $61.90 $69.85
2nd Day Express* + Delivery Signature $200+ $67.90 $75.85
ย 
Next Day Air $0.00โ€“$24.99 $50.95 $58.90
Next Day Air $25.00โ€“$49.99 $55.95 $63.90
Next Day Air $50.00โ€“$74.99 $60.95 $68.90
Next Day Air $75.00โ€“$99.99 $65.95 $73.90
Next Day Air $100.00-$124.99 $70.95 $78.90
Next Day Air $125-149.99 $75.95 $83.90
Next Day Air $150-200 $80.95 $88.90
Next Day Air* $200+ $85.95 $93.90
ย  ย 
Next Day Air + Delivery Signature $0.00โ€“$24.99 $56.90 $64.85
Next Day Air + Delivery Signature $25.00โ€“$49.99 $61.90 $69.85
Next Day Air + Delivery Signature $50.00โ€“$74.99 $66.90 $74.85
Next Day Air + Delivery Signature $75.00โ€“$99.99 $71.90 $79.85
Next Day Air + Delivery Signature $100.00-$124.99 $76.90 $84.85
Next Day Air + Delivery Signature $125-149.99 $81.90 $89.85
Next Day Air + Delivery Signature $150-200 $86.90 $94.85
Next Day Air* + Delivery Signature $200+ $91.90 $99.85




If you have a concern about the delivery of your order, please call us atย 1-888-875-6643ย or visit ourย FAQ.