We're so sorry that your chocolate arrived melted — we know how disappointing that is.
Just a quick reminder: as posted on our homepage and included in your order confirmation, we only guarantee safe delivery when orders are shipped overnight, in a cooler, and with a delivery signature. This policy helps protect your chocolate during the warmer months.
We hope you'll give us another try — and we're happy to help ensure your next order arrives just right. Please contact us direclty if you'd like to diuscuss your options.

We're very sorry to hear your chocolate arrived melted — we know how frustrating that can be.

Unfortunately, shipping from Buffalo, NY to Arizona is a long journey, and with the extreme summer heat, the only way we can guarantee safe delivery is by overnight shipping, in a cooler, and with a delivery signature. This is clearly noted on all our web pages and in your order confirmation.
While we always try our best to protect your order, we’re unable to automatically upgrade shipping without the customer choosing and approving the added cost.
We do hope you’ll try again, and if you need help placing a future order with the recommended shipping options, we’re happy to assist.

Thank you for your feedback. We apologize that your sponge candy arrived in a less than ideal condition. Its difficult to ship sponge candy as it is extremely fragile and can break and unfortunately, accidents can happen. Please don't hesitate to call us if this happens again and we will do our best to make it right.