We’re very sorry to hear that your chocolate arrived melted but it sounds like the delvery personat UPS is to blame! Sadly, once a package leaves our facility it is really out of our control. Perhaps you can file a claim with UPS or let us know and we can call on your behalf. We completely understand how disappointing that must be.
As we mentioned in our earlier email, we did attempt to contact you regarding shipping options to ensure safe delivery during this hot weather. Unfortunately, we didn’t receive a response, and without confirmation, we proceeded according to standard procedure.
As noted both on our website and in your order confirmation, we can only guarantee safe delivery when packages are shipped overnight, with a cooler, and with a signature required. The signature is key so that it is not left out in the elements. This policy has long been in place to help protect your order from heat damage during extreme temperatures.