Watson’s Chocolates Terms & Conditions

Watson’s Shipping Procedures

We use Fedex Ground primarily for shipping. If you are interested in upgrading to 2nd Day Air or Overnight, please call us at 888-875-6643 for an estimate.

All orders placed on our website take 2-3 business days for processing before they are shipped. Therefore, please be aware that “2nd Day” shipping does not necessarily mean that your order will arrive within 2 days from the time that it is placed. Please plan on 7-10 business days for general ground delivery. You will receive an email when your package is shipped.

Fedex does not consider Saturday or Sunday shipping or delivery days.

Fedex does not deliver to Post Office boxes.

At this time we do not ship outside of the Lower 48.

At busy times. we may also utilize USPS Priority Mail. If so, you will receive an email with a tracking number.

If you live in a warm weather area and are shipping in a cooler, we typically ship coolers on Mondays.  This ensues that the cooler is not left sitting over a weekend.  If you have questions, please call us. This also may be the case for locations that are 4-day shipping zones (west of CO and Texas).

Watson’s is NOT RESPONSIBLE for lost or stolen packages. When you package is sent from our warehouse you will receive an email with tracking information.  Your best plan is to be at home for delivery.  If you cannot be at home, consider shipping to your business or a location where someone can receive the package. Packages left outside are also able to melt. Watson’s is not responsible for packages left outside.  If you package is lost, or stolen please contact Fedex directly at 1-800-463-3339.

If you have a concern about delivery of your order, please call us at 1-888-875-6643 or visit our FAQ.

Warm Weather Shipping

At Watson’s we take special care to hand pack all of your items for shipment so that they arrive in the best possible condition. Coolers and ice packs are strongly suggested for all warm weather areas and are mandatory during May-October. There is an additional shipping and handling fee of $7.95/per cooler and ice.

Watson’s Chocolates cannot be held responsible for, nor will we replace, any melted or damaged chocolate due to temperature and/or humidity considerations unless customers choose the cooler during the months of May – October and /or to warm destinations throughout the year. 

You may select the cooler option on our Billing & Shipping page during checkout.

All orders are shipped so that they will arrive by the end of the work week so that they don’t sit over the weekend. If your order cannot be delivered within the week that it was ordered, we will ship it on the following Monday.

Feel free to call us with any questions 1-888-875-6643.