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COVID 19 Updates

October 1, 2020

Due to delays & restrictions caused by COVID-19, along with supply chain shortages and increased demand, our processing times are longer than usual (minimum 5-7 days) – especially this year during the holidays season.  Expedited shipping does not change this processing time.

Watson’s customers should also expect carrier delays and allow ample time for your packages to arrive so please shop early as we are not able to guarantee delivery dates. 

Please also note, that while we are happy to accommodate special orders for in-store purchase or pick-up, but we are currently unable to process special orders in the online/catalog/shipping department.  We are only able to ship stock items available on the website and in our catalog. 

Please know that we are working very diligently to pack & ship your order as quickly and as safely as possible.  Thank you for your patience and understanding during these challenging times.

September 22, 2020

Due to the impact of Covid-19 and overwhelming demand for our products, please be aware that orders may take from 7 to 10 business days to process before leaving our factory; large orders may even need a few extra days to fulfill.
We apologize that we are not able to meet our typical fast turnaround standards, but rest assured we are working hard to remedy this situation. In light of these delays, we encourage you to place your orders early.
Thank you for your understanding and patience. We hope to be back to normal processing times very soon.

 

June 4th, 2020

As of reopening New York is upon us here in Western NY, we are excited to think about having retail shoppers in our stores once again. We’ve missed you and missed seeing your faces (even if it will now be from behind a mask!)

We have been working diligently to prepare not only our shops but our factory and business office as well. We have been working at a bare minimum all these weeks and are looking forward to welcoming back our employees in addition to our loyal customers. New York State and the CDC have provided us with protocol and policies to help ensure the safety of us all. Some of these policies will affect your experience in our shop, and we thank you for cooperating with what is now asked of us during Phase 2:

Screening

  • Health screening for all employees before shifts
  • Encouraging customers not to shop sick

Access

  • Out of store options with curbside pickup will continue at all locations
  • Free ground shipping on sales over $65 on our website (does not include warm weather options)

PPE

  • Face coverings required for employees and customers
  • Other protective measures for retail workers (plexiglass shields, gloves)

Additional Safety measures

  • Enhanced cleaning and sanitizing protocols
  • Social distancing protocol
  • Monitoring the number of people in store
  • Asking customers to limit touching products while shopping

We cannot thank you enough, our beloved customers and friends, for your support though these difficult times. We are all navigating this together and are grateful for your continued support of our business.

Location Updates

Kenmore

Open for in store shopping; phone orders for take-out still available
Froyo available
716-875-1935

Elmwood

Open for in store shopping; phone orders for take-out still available
Ice cream available
716-884-3216

East Amherst

Open for in store shopping; phone orders for take-out still available
716-636-0755

Ellicottville

Open for in store shopping; phone orders for take-out still available
Ice cream available
716-699-2805

Orchard Park

Open for in store shopping; phone orders for take-out still available
Ice cream available
716-677-9707

Lancaster/Depew

Open for in store shopping; phone orders for take-out still available
Ice cream available
716-608-0038

Niagara Falls Pine Plaza

Open for in store shopping; phone orders for take-out still available
716-283-1732

Summer hours are now in effect at the Watson’s Factory. Feel free to reach out to us if you have any questions, concerns or just want to place an order. We are available Monday-Thursday, 8:30-4:30 EST or at info@watsonschocolates.com.