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COVID 19 Updates

January 28 2021

Due to Covid-19 restrictions, we are offering a couple of options for safe shopping...


1. PLEASE SHOP EARLY - we cannot ask this enough!  If you are a longtime customer of Watson's, you know how long the lines can be this time of year. We are lucky to have so many loyal customers, but we are not going to be able to have you all in the store at the same time as in years past. We have a great selection of Valentine products available in stores now, so please shop now to avoid the rush and help us manage the lines!

2. Please consider using this ORDER FORM when shopping at these participating locations. You can call the stores to place your order or drop off the form anytime. We are also offering curbside pick-up, so you can shop from the comfort of home and pick up your order at your convenience. 

3. Order online and have your Valentines shipped directly to your loved ones - contact-free and Covid safe!  Our Valentine items are now in stock online and we are shipping customized hearts and other goodies 'round the country on your behalf.


November 23, 2020

Every indicator says shop early, ship early.  We recognize that the shipping carriers are over-burdened, and this is why we ran our seasonal sale earlier than ever.

However, we are already seeing trouble with shipments being delayed and packages getting stranded. The hard part for us is that we are getting your packages out in record speed, but once they leave our shipping dock, it is out of our control.  We have no more information with regards to your package than you do. With every order, you will receive an email with tracking information and places for you to follow along on its journey. 

Watson's cannot be responsible for the timing of your packages once they are in the hands of FEDEX or the USPS. If you call us because your package has gone missing, we will call the same 1-800-GOFEDEX number that you do. Please help us and understand that we want to help but have no control over the shipping carriers and the timing on your shipment.  The same holds true if your package is missing from your door.  Unfortunately, porch pirates are out in full force, and we cannot pay for lost or stolen packages. 

Here is a link to the FEDEX website and the USPS site where you can track your packages.  

We thank you for including us in your holiday plans and know how much happiness each Watson's box delivers.  Please be patient and know that we are all working hard on your behalf.

October 1, 2020

Due to delays & restrictions caused by COVID-19, along with supply chain shortages and increased demand, our processing times are longer than usual (minimum 5-7 days) – especially this year during the holidays season.  Expedited shipping does not change this processing time.

Watson’s customers should also expect carrier delays and allow ample time for your packages to arrive so please shop early as we are not able to guarantee delivery dates. 

Please also note, that while we are happy to accommodate special orders for in-store purchase or pick-up, but we are currently unable to process special orders in the online/catalog/shipping department.  We are only able to ship stock items available on the website and in our catalog. 

Please know that we are working very diligently to pack & ship your order as quickly and as safely as possible.  Thank you for your patience and understanding during these challenging times.

September 22, 2020

Due to the impact of Covid-19 and overwhelming demand for our products, please be aware that orders may take from 7 to 10 business days to process before leaving our factory; large orders may even need a few extra days to fulfill.
We apologize that we are not able to meet our typical fast turnaround standards, but rest assured we are working hard to remedy this situation. In light of these delays, we encourage you to place your orders early.
Thank you for your understanding and patience. We hope to be back to normal processing times very soon.


June 4th, 2020

As of reopening New York is upon us here in Western NY, we are excited to think about having retail shoppers in our stores once again. We’ve missed you and missed seeing your faces (even if it will now be from behind a mask!)

We have been working diligently to prepare not only our shops but our factory and business office as well. We have been working at a bare minimum all these weeks and are looking forward to welcoming back our employees in addition to our loyal customers. New York State and the CDC have provided us with protocol and policies to help ensure the safety of us all. Some of these policies will affect your experience in our shop, and we thank you for cooperating with what is now asked of us during Phase 2:


  • Health screening for all employees before shifts
  • Encouraging customers not to shop sick


  • Out of store options with curbside pickup will continue at all locations
  • Free ground shipping on sales over $65 on our website (does not include warm weather options)


  • Face coverings required for employees and customers
  • Other protective measures for retail workers (plexiglass shields, gloves)

Additional Safety measures

  • Enhanced cleaning and sanitizing protocols
  • Social distancing protocol
  • Monitoring the number of people in store
  • Asking customers to limit touching products while shopping

We cannot thank you enough, our beloved customers and friends, for your support though these difficult times. We are all navigating this together and are grateful for your continued support of our business.

Location Updates


Open for in store shopping; phone orders for take-out still available
Froyo available


Open for in store shopping; phone orders for take-out still available
Ice cream available

East Amherst

Open for in store shopping; phone orders for take-out still available


Open for in store shopping; phone orders for take-out still available
Ice cream available

Orchard Park

Open for in store shopping; phone orders for take-out still available
Ice cream available


Open for in store shopping; phone orders for take-out still available
Ice cream available

Niagara Falls Pine Plaza

Open for in store shopping; phone orders for take-out still available

Summer hours are now in effect at the Watson’s Factory. Feel free to reach out to us if you have any questions, concerns or just want to place an order. We are available Monday-Thursday, 8:30-4:30 EST or at