As of reopening New York is upon us here in Western NY, we are excited to think about having retail shoppers in our stores once again. We’ve missed you and missed seeing your faces (even if it will now be from behind a mask!)

We have been working diligently to prepare not only our shops but our factory and business office as well.  We have been working at a bare minimum all these weeks and are looking forward to welcoming back our employees in addition to our loyal customers. New York State and the CDC have provided us with protocol and policies to help ensure the safety of us all. Some of these policies will affect your experience in our shop, and we thank you for cooperating with what is now asked of us during Phase 2:

Screening

Health screening for all employees before shifts
Encouraging customers not to shop sick

Access

Out of store options with curbside pickup will continue at all locations
Free ground shipping on sales over $65 on our website (does not include warm weather options)

PPE

Face coverings required for employees and customers
Other protective measures for retail workers (plexiglass shields, gloves)

Additional Safety measures:

Enhanced cleaning and sanitizing protocols
Social distancing protocol
Monitoring the number of people in store
Asking customers to limit touching products while shopping

We cannot thank you enough, our beloved customers and friends, for your support though these difficult times. We are all navigating this together and are grateful for your continued support of our business.

Location Updates:

Kenmore 
Open for in store shopping; phone orders for take-out still available
Froyo available
716-875-1935

Elmwood 
Open for in store shopping; phone orders for take-out still available
Ice cream available
716-884-3216

East Amherst 
Open for in store shopping; phone orders for take-out still available
716-636-0755

Ellicottville 
Open for in store shopping; phone orders for take-out still available
Ice cream available
716-699-2805

Orchard Park 
Open for in store shopping; phone orders for take-out still available
Ice cream available
716-677-9707

Lancaster/Depew 
Open for in store shopping; phone orders for take-out still available
Ice cream available
716-608-0038

Niagara Falls Pine Plaza 
Open for in store shopping; phone orders for take-out still available
716-283-1732

Summer hours are now in effect at the Watson’s Factory.  Feel free to reach out to us if you have any questions, concerns or just want to place an order. We are available Monday-Thursday, 8:30-4:30 EST or at info@watsonschocolates.com.